Delivery & Returns



Next-gen Longevity supplements with  free delivery!

 

Sublime customer service is important to us. Part of this is the rapid delivery of your favourite longevity supplements. We endeavor to delight you in every way and our super fast service and free delivery commitment is part of this.

 

Royal Mail Logo DHL Logo

UK Deliveries

 

  • We use the Second Class postal service from Royal Mail for orders up to 2kg.

  • We use a two day Hermes service for orders up to 2kg.

  • All orders are sent recorded delivery therefore require a signature for proof of delivery. 

 

 

Europe Zone 1.2.3 (Austria, Belgium, Denmark, France, Germany, Ireland, Isle of Man, Italy, Jersey, Luxembourg, Monaco, Netherlands, Poland, Portugal, Spain, Sweden)

 

  • We use DHL Express for orders below £180 at a cost of £9.99 per order.

  • We use DHL Express for orders above £180 with free delivery.

 

 

Europe Zone 4 (Bulgaria, Croatia, Czechia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia)

 

  • We use DHL Express for orders below £180 at a cost of £14.99 per order. 

  • We use DHL Express for orders above £200 with free delivery.

 

 

Europe Zone 5 (Switzerland, Norway)

 

  • We use DHL Express for orders below £250 at a cost of £19.99 per order. 

  • We use DHL Express for orders above £250 with free delivery.

 

 

Europe Zone 6  (Albania, Andorra, Bosnia & Herzegovina, Gibraltar, Guernsey, Iceland, Kosovo, Montenegro, North Macedonia, San Marino, Serbia, Turkey)

 

  • We use DHL Express for orders below £180 at a cost of £14.99 per order.
  • We use DHL Express for orders above £200 with free delivery.

 

 

Europe Zone 8 (UAE)

 

  • We use DHL Express for orders below £250 at a cost of £19.99 per order. 

  • We use DHL Express for orders above £250 with free delivery.

 

 

North America (USA, Canada)

 

  • We use DHL Express for orders below £150 at a cost of £19.99 per order. 

  • We use DHL Express for orders above £150 with free delivery.

 

 
All delivery prices listed are based on when the order is fulfilled and handed to the courier. We endeavour to ship all orders within 24 hours of the order being placed during working week days. Please note our warehouse is closed Saturday, Sunday and Public Holidays. 
Please note that an order placed on a Friday afternoon or Weekend will not be shipped until the next business day Monday.
DHL Express UK and Worldwide is a 24h-48h service once the parcel is handed to DHL Express.

 

 

At Longevity Box we want you to be delighted every time you shop with us. However, we appreciate that this is not always the case and if you order a product that you subsequently decide you do not wish to purchase, for whatever reason, then simply let us know within 30 working days (6 weeks) of delivery and we will be pleased to refund the cost of the goods.

 

 

Returns & Refunds Policy

We want you to be delighted with every purchase from us. In the unfortunate and unlikely event that you’re not delighted we offer a 30-day Money Back Satisfaction Guarantee. 

  

With our Money Back Satisfaction Guarantee we are committed to:

- Issuing a full refund for all unopened products

 - Issuing a refund of 50% of the purchase price for returned products that have at least 50% of the product remaining for products up to the value of £300

 

Return Procedures: Please send an email to CustomerServices@LongevityBox.co.uk with your complete name, address, phone # and your order # . Once we have received this email and confirmed that your order is eligible to be returned, we will provide you with a return authorisation number and a return address to send the goods.

 

Once we have received your return package we will inspect for quality to ensure the product you return is genuine. This authenticity inspection may take up to 30 days. Upon confirmation of authenticity, you will receive your refund and email confirming that your return request has been accepted. You will either be credited back to your Card, or PayPal. Please allow 5 working days for us to process the refund and up to 5 working days to receive your refund by card.

 

Unfortunately it is not possible for us to refund any delivery charges incurred when sending the product back to us.

 

See our cancellation policy below for more details.

This Returns Policy does not affect your legal rights.

 

Cancellation Policy

At Longevity Box we want you to be delighted every time you shop with us. However, in the event that you wish to cancel your order, under the United Kingdom distance selling regulations, you have the right to cancel the contract for the purchase of the item(s) within a period of 7 working days (commencing from the date the goods are received). This applies to all of our products. However, we regret that we cannot accept cancellations for purchases where the item(s) has been used.

To cancel an order, written or oral confirmation must be made within this 7 day period. Please email us at customercare@LongevityBox.co.uk.

Goods must then be returned within 30 days of the delivery date to receive a refund for your order.

All UK returns should be sent to the following address:

Longevity Box , Unit 62215, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK

For your protection, we recommend that you request a proof of postage receipt. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

As soon as we receive the returned item(s), we will refund the relevant purchase price for that item.

Offers on our website may differ from our other promotions. This cancellation policy does not affect your legal rights.