These terms and conditions govern the sale of products by us (Longevity Box) to you on the LongevityBox.co.uk website. These terms and conditions constitute the entire agreement between Longevity Box and you the customer. Please read these conditions carefully before purchasing Longevity Box products. By ordering our products, you signify your agreement to be bound by these terms and conditions.
Items sold by Longevity Box are dispatched from our fulfilment centre in Warwickshire, the United Kingdom. All purchases made by you are completed and performed in the UK and UK law shall govern every aspect of contractual agreement concerning purchases made from us.
When you place an order on our website to purchase goods from us, this constitutes an "Offer to Buy" from you.
Our “Order Confirmation” emails are to confirm that we have received your “Offer to Buy”. All orders are subject to our terms and conditions and we reserve the right to cancel or suspend your order based on these.
We accept this order when we send you an "Order Shipment" email confirming that we have dispatched the goods you have ordered from us. That acceptance will be deemed to be complete and communicated to you at the time we send the Shipment email, whether you receive that email or not.
Free gifts offered with subscriptions are subject to availability and suitable alternatives may be provided if stocks run out. Minimum spend requirements must be met if applicable.
Free gifts are not included in the 30 day money back guarantee and hold no monetary value. They are not eligible for exchange and cannot be replaced or claimed as lost in the post.
We regularly offer our customers vouchers and promotions on our website, through email marketing campaigns, affiliate websites and other marketing channels. Voucher codes cannot be redeemed in conjunction with any other offers (eg. sale products) unless stated otherwise within the promotion. Cashback via our affiliate partners may not be paid if a voucher code is used, please see the terms and conditions on the cashback provider's website before proceeding with your purchase.
Marketplace products are excluded from offer codes, discounts and promotions.
30 Day Money Back Guarantee
This offer is only valid during specified promotional periods and available only on selected products. To claim this offer please follow the steps below:
- Please contact our customer care team via email, or live chat. You must have your order reference number, full name and contact details
- Claims must be made within 30 days of purchase
- You must provide a valid reason for the claim
- Only one claim can be made per product per customer
- Claims can only be made against one pot/box of each product
- The amount we will refund is the amount paid for the product; postage is not included
- Longevity Box reserves the right to withdraw this promotion at any time
- Longevity Box reserves the right to amend the terms and conditions of this promotion at any time
In order to uphold our "Lowest Price in the UK" guarantee, we promise to refund you the difference plus 10% if you have bought a product from us and have then found an identical product cheaper elsewhere. Please review the following conditions below to confirm the eligibility of the price match. We ask that you kindly ensure that the competing product fulfils each of the following conditions before proceeding with a "PriceMatch Plus 10%" claim.
Products are of the SAME STRENGTH
Price matches cannot be carried out on products of a different specification or ingredient
UK or Channel Islands Based
The price match company must be UK or Channel Island registered and the product must be manufactured in the UK.
It is NOT an Auction
We do not match auction site prices, whether it is 'Buy Now' or similar
You have Evidence
We politely ask that if you do see the same product cheaper elsewhere, you have quantifiable evidence e.g. a leaflet with the offer, a web address for us to check, a brochure reference etc. Simply claiming that you have 'seen' it cheaper elsewhere does not provide sufficient evidence.
All offers are subject to availability.
An additional 10% cannot be used in conjunction with any other offer.
Import Duty and VAT
The prices payable for goods as set out in the website are inclusive of VAT and shipping/handling costs for UK buyers.
International orders may be similarly subject to import taxes, customs duties and other levies. Prices quoted exclude these fees, and it is the buyer's responsibility to settle these as necessary. Ordering from Longevity Box signals your acceptance of these terms.
We'll send you an invoice/ delivery note setting out the cost of your purchase we have supplied, together with the total cost of postage and packaging if applicable. We reserve the right to request that we receive payment from you before we supply any products to you.
Ownership and Title
All ownership, title and risk of loss and/or damage in the product you have purchased shall pass to you at the point and time at which such product leaves our premises in Peterborough. All sales are ex-works. This means that the sale is completed in the UK and all goods remain in the Channel Islands before any sales transactions are conducted.
When you transact with Longevity Box or send emails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the LongevityBox.co.uk website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your legal rights.
Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our policies, and these terms and conditions at any time. You will be subject to the policies and terms and conditions in force at the time that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Events Beyond our Reasonable Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control including but not limited to any statutory changes or rulings by any act or customs authority affecting the customs duty payable by you. This condition does not affect your legal rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Returns & Refunds Policy
Any unopened items returned within 30 days of the date of delivery will qualify for a no quibble refund or exchange. Products must be returned to the dispatch warehouse.
We do advise that you obtain proof of posting from your local post office upon returning the item(s). We regret that no refunds will be given on products that have been opened, or returned after 30 days from the date of delivery. Refunds will be processed once the returned items are received back. The amount we will refund is the amount paid for the product(s); delivery costs will not be refunded.
For UK and International customers, please return to:
Unit 62215, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK
See our cancellation policy below for more details.
This Returns Policy does not affect your legal rights.
At Longevity Box we want you to be delighted every time you shop with us. However, in the event that you wish to cancel your order, under the United Kingdom distance selling regulations, you have the right to cancel the contract for the purchase of the item(s) within a period of 7 working days (commencing from the date the goods are received). This applies to all of our products. However, we regret that we cannot accept cancellations for purchases where the item(s) has been used.
To cancel an order, written or oral confirmation must be made within this 7 day period. Please email us at customercare@LongevityBox.co.uk.
Goods must then be returned within 30 days of the delivery date to receive a refund for your order.
All UK returns should be sent to the following address:
Longevity Box , Unit 62215, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK
For your protection, we recommend that you request a proof of postage receipt. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
As soon as we receive the returned item(s), we will refund the relevant purchase price for that item.
Offers on our website may differ from our other promotions. This cancellation policy does not affect your legal rights.
Limitation of Liability
Our liability to you for breaking any of these Terms and Conditions is limited to refunding any money you've already paid for items that you haven't received or that you've returned within the agreed timescales and in the required condition. We won't be liable for any other loss or damages, unless the loss or damages are caused by our negligence or our breach of these terms and conditions.
We do not accept liability for any errors and omissions and reserve the right to change information, prices, offers, specifications and descriptions. We will endeavour to do our best to correct errors and omissions as soon as practicable after we become aware of them. We shall be under no obligation to dispatch an order for products/offers which have been advertised incorrectly but we shall give you the option to either cancel the order or confirm the order at the correct price.
Our Processing of Your Personal Data
In order to process your order, the following may be required:
Your email address is stored so that we can send you an email to confirm that any orders, payments, dispatches and any other transactions entered by you have been successfully processed via our website.
We ask you for your telephone number in case we need to contact you about transactions on your account including orders, deliveries and payments. We may also telephone you to advise you of any Longevity Box offers which we think may be of interest to you.
We may disclose your information to other companies and individuals who we appoint to undertake, on our behalf, services relating to the administration of your account e.g. fulfilling orders, delivering packages, processing credit card payments etc. We may also pass your information to professional advisors if we require advice relating to our administration of your account. Any such companies, firm or individuals may not use your information for any other purpose and are required to process the data in accordance with the relevant Data Protection legislation.
Our Use and Protection of Your Personal Data for Marketing Purposes
At Longevity Box we endeavour to carry out our marketing activity in a considerate, ethical and economic way and respect the consumer's choice when it comes to receiving direct mail. Longevity Box understands the value of our customers' privacy and can assure you that our services are provided with the utmost respect for your privacy. Longevity Box therefore guarantee not to sell or pass your personal data to any third party company. Our direct mailings may from time to time incorporate information from reputable third parties advising you of products and services, which we believe may be of interest to you, however, you can be assured that we will not pass your details to any such third parties. This will be in accordance with the UK's Data Protection legislation. Your data may be used to notify you about other products or services provided by Longevity Box or its subsidiaries You may at any time request us not to receive such information by writing to us at Longevity Box , Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA or alternatively by emailing us at customercare@LongevityBox.co.uk.
Longevity Box may use your data to periodically send direct marketing brochures or email you with information on our latest news or product offers. If you do not wish to receive our brochures or emails you can unsubscribe to our service by emailing us at customercare@LongevityBox.co.uk.
How we may use your personal information
This information (and accompanying material) provided by Longevity Box Ltd trading as Longevity Box is not intended to replace the attention or advice of a physician or other healthcare professional. Anyone wishing to embark on any dietary, drug, exercise or other lifestyle change intended to prevent or treat a specific disease or condition should first consult and seek clearance from a qualified healthcare professional. Longevity Box strongly advises that anyone who is currently taking medicinal products and or suffer from any form of medical disorder should consult their doctor prior to taking our products. All images on this website are for illustration and guidance purposes only, actual sizes and shapes may vary. Longevity Box Ltd trading as Longevity Box strives to ensure that information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.
For Customer Service Department please contact us at:
By Post: Longevity Box, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA