Delivery & Returns 2



Next-gen Longevity supplements with  free delivery!

 

Longevity Box was created to help everyone live better, for longer. 

We at Longevity Box know how well our longevity supplements work and believe that you’ll love them too. Most people require a month of continuous use to see significant benefits from any supplement, although some people can feel our products working immediately. Longevity supplements are designed to optimise your health today, and extend your health tomorrow. All we ask is that you give your supplement a chance to work its magic before deciding that it’s not for you. 

To prove our commitment to our products, we offer a risk-free 100% 30-Day Money-Back Guarantee. Our Money-Back Guarantee is only valid for first-time buyers with a limit to your first three months, redeemable up to 30 days. The guarantee is valid on any order starting from the initial delivery date (we know you could use a few extra days). Simply send us an email stating why you were dissatisfied at WeCare@LongevityBox.com, and we’ll refund you the full purchase price within 2-3 business days – no return necessary.

So what do you say? Give our products a chance, and see what we can do for your health and healthspan!

 

Our delivery partners

Sublime customer service is important to us. Part of this is the rapid delivery of your favourite longevity supplements. We endeavor to delight you in every way and our super fast service and free delivery commitment is part of this.

 

Royal Mail Logo 

Evri Logo

UK Deliveries

  • We use the First Class postal service from Royal Mail and Evri (formerly Hermes) for orders up to 2kg.
  • All orders are sent recorded delivery therefore require a signature for proof of delivery. 

 

Europe Zone 1.2.3 (Austria, Belgium, Denmark, France, Germany, Ireland, Isle of Man, Italy, Jersey, Luxembourg, Monaco, Netherlands, Poland, Portugal, Spain, Sweden)

 

  • We use DHL Express for orders below £180 at a cost of £9.99 per order.

  • We use DHL Express for orders above £180 with free delivery.

 

Europe Zone 4 (Bulgaria, Croatia, Czechia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia)

 

  • We use DHL Express for orders below £180 at a cost of £14.99 per order. 

  • We use DHL Express for orders above £200 with free delivery.

 

Europe Zone 5 (Switzerland, Norway)

 

  • We use DHL Express for orders below £250 at a cost of £19.99 per order. 

  • We use DHL Express for orders above £250 with free delivery.

 

Europe Zone 6  (Albania, Andorra, Bosnia & Herzegovina, Gibraltar, Guernsey, Iceland, Kosovo, Montenegro, North Macedonia, San Marino, Serbia, Turkey)

 

  • We use DHL Express for orders below £180 at a cost of £14.99 per order.
  • We use DHL Express for orders above £200 with free delivery.

 

Europe Zone 8 (UAE)

 

  • We use DHL Express for orders below £250 at a cost of £19.99 per order. 

  • We use DHL Express for orders above £250 with free delivery.

 

North America (USA, Canada)

 

  • We use DHL Express for orders below £150 at a cost of £19.99 per order. 

  • We use DHL Express for orders above £150 with free delivery.

 

 
All delivery prices listed are based on when the order is fulfilled and handed to the courier. We endeavour to ship all orders within 24 hours of the order being placed during working week days. Please note our warehouse is closed Saturday, Sunday and Public Holidays. 
Please note that an order placed on a Friday afternoon or Weekend will not be shipped until the next business day Monday.
DHL Express UK and Worldwide is a 24h-48h service once the parcel is handed to DHL Express.

 

Returns & Refunds Policy

We want you to be delighted with every purchase from us. In the unfortunate and unlikely event that you’re not delighted we offer a 30-day Money Back Satisfaction Guarantee. 

  

With our Money Back Satisfaction Guarantee we are committed to:

- Issuing a full refund for all products on first orders within 30 days.

 - Issuing a refund of 50% of the purchase price for returned products that have at least 50% of the product remaining for products up to the value of £300 after 30 days.

 

Return Procedures:

Please send an email to Team@LongevityBox.co.uk with your complete name, address, phone # and your order # . Once we have received this email and confirmed that your order is eligible to be returned, we will provide you with a return authorisation number and a return address to send the goods.

 

Once we have received your return package we will inspect for quality to ensure the product you return is genuine. This authenticity inspection may take up to 7 days. Upon confirmation of authenticity, you will receive your refund and email confirming that your return request has been accepted. You will either be credited back to your payment card, or PayPal. Please allow 5 working days for us to process the refund and up to 5 working days to receive your refund by card.

 

Unfortunately it is not possible for us to refund any delivery charges incurred when sending the product back to us.

This Returns Policy does not affect your legal rights.